Frequently Asked Questions
About Balneario
The word "balneario" is derived from the Greek word "balneae" which means "bath or bathing room.” In Spain, Balnearios are bathhouses located in spa towns—regions with naturally occurring thermal springs known for their healing properties.
While several nuances exist, we use the pronunciation BAHL – NEH – AH – RYOH.
We are headquartered in New York City.
Candles
Balneario candles are made with a natural, vegetable-based soy & coconut wax blend. Our vegan-friendly wax is both FDA-approved and Kosher-certified so you can inhale our luxurious fragrances without breathing in harmful toxic carcinogens.
Yes! We use high-quality fragrance oils, braided cotton wicks and a soy-coconut wax blend for a cleaner, longer burn. Our packaging is recyclable and our chic ocean blue vessels can be repurposed as home decor (here are a few ideas!).
Yes, all Balneario products are vegan and cruelty-free.
Our candles are hand-poured in small batches to ensure quality and performance. Additionally, every order is hand-packaged to ensure safe arrival at your doorstep.
Our master perfumers use both natural ingredients (essential oils) and lab-created (synthetic) to produce our intoxicating, perfume-grade fragrances. Rest assured that our ingredients meet the strict standards set forth by IFRA (the International Fragrance Association) and RIFM (Research Institute for Fragrance Materials) to enhance the overall stability and performance of your candle. All Balneario fragrances are free of parabens, phthalates, carcinogens, toxins, and other concerning chemicals.
Balneario candles boast a 12% fragrance load to create a scented sanctuary at home.
Our 10.5-ounce candles feature an estimated burn time of 75-80 hours while our 2.5 oz votives provide approximately 18-20 hours of burn. These burn times may vary depending on the conditions of use.
Our signature Balneario candles contain 10.5 oz of premium soy-coconut wax and provide approximately 75-80 hours of burn time. Our Votive Trio Gift Set is a great way to sample fragrances before committing to full size versions. Each votive candle contains 2.5 oz. of wax and provides approximately 18-20 hours burn time.
Yes! We encourage you to explore the World of Balneario with our Discovery Set, which features all five of our intoxicating fragrances. Each 1” scented ceramic coin comes in an individually wrapped gold tin and provides 3-4 weeks of concentrated scent.
Our candle vessels can be repurposed in many ways (visit our blog for design inspiration) or recycled, along with our packaging materials. Our premium packaging is made with recyclable FSC-certified materials.
If the scent is not what you expected or you do not enjoy the scent for any reason, please email us at concierge@worldofbalneario.com and we will process a refund or exchange (please read more about policies here). We encourage you to start with our Discovery Set, which allows you to explore all of our fragrances before ordering a larger size.
Candle Care
We have a few tips to help extend the life of your Balneario candle!
- Be sure to trim the wick to ¼” prior to each burn to help keep your flames consistent
- Wipe away any dust or debris that may have accumulated on the surface of the wax
- Allow the wax to melt to the edge of the glass to help avoid tunneling (tunneling is when a candle burns down the center, leaving wax around the edges)
- Avoid burning candles in drafty areas as high air flow causes “flame flickering” which can lead to smoke and uneven burning
- To ensure an even burn, use a wick dipper to reposition your wick to the center after each burn
For more information, check out our Candle Care Guide
Each candle includes care and lighting instructions on the bottom label. Candles add a fragrant enhancement to living and work spaces and are safe to enjoy, but we encourage care and attention to the following guidelines:
- Always burn candles in a well-ventilated room and on a heat-resistant surface
- Do not leave a burning candle unattended
- Avoid drafts, vents, ceiling fans or other moving air pathways to encourage even burning and minimize smoke or a flickering wick
- Never touch a burning candle or move a candle when the wax is liquid
- Never extinguish candles with water
- Make sure a candle is completely extinguished before leaving the room
- Keep candles out of the reach of small children and pets
- Never burn a candle on or near anything that can catch fire
If you notice black smoke coming from your candle, there are three likely causes:
- The wick needs to be trimmed (often from prolonged use)
- Dust or debris has accumulated on the candle surface
- The candle is in a high draft area (near a fan or open window)
Read more about how proper candle care an extend the life of your candle in our Candle Care Guide
Ceramics & Teas
Our scented ceramic medallion provides approximately 12 weeks of fragrance and is perfect for intimate spaces.
Every effort possible is made to source organic ingredients for all of our tea blends.
Balneario teas should be stored in a cool, dry place and must be kept away from light, moisture, heat and oxygen. Following these steps will help your tea remain fresh for 6-8 months.
Payment
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay & Shop Pay.
Your selected payment method will be charged as soon as your order is accepted and processed.
Please contact concierge@worldofbalneario as soon as possible with your request and order number. Once an order has shipped, we are unable to cancel.
Shipping
Currently we ship within the contiguous United States.
- We are pleased to offer $5 flat rate standard (3-5 day) shipping on all products. A confirmation email with tracking will be provided once your order has shipped from our warehouse.
- For expedited shipping, please reach out to concierge@worldofbalneario.com PRIOR to placing your order and we will be happy to provide options.
- Please note: once an order has been processed, we cannot amend shipping selections.
- Orders are typically shipped within 1-2 business days, though occasional delays may occur during peak periods.
- Please allow up to 3-5 days for ground shipping from the date your purchase is shipped. If you require expedited shipping, please reach out to concierge@worldofbalneario.com and we will assist.
- Delivery Delays: While we prioritize prompt delivery, weather and carrier volume may lead to delays and Balneario cannot be held responsible for carrier delays. We highly recommend ordering in advance of busy holiday season periods to ensure the timely arrival of your order.
- High Heat Advisory: During months of extreme heat, shipments are scheduled Monday-Wednesday to avoid prolonged exposure to heat or transit.
- Orders placed on federal holidays will be processed on the next business day.
Please email your request to concierge@worldofbalneario.com as quickly as possible and we will do our best to accommodate. Please note that once the order has been picked up by the carrier, we are unable to change the address.
Please reference our full Shipping Policy for additional information.
Returns & Exchanges
At Balneario, we value your satisfaction and understand that preferences can change. Our 14-day return and exchange policy ensures a seamless process should you decide to reconsider your purchase. We kindly ask you to be aware that we do not offer complimentary returns and exchanges, but have simplified the procedure for your convenience. To initiate an exchange or return, please contact us at concierge@worldofbalneario.com. Please ensure that returns are authorized PRIOR to shipping. Review our Return & Exchange Policy for full details.
We understand you may change your preference after purchase and are happy to offer returns on eligible full size candles and votives (see our full policy).
Please note the following products are NOT eligible for returns:
- Discovery Set
- Scented Ceramic Medallion
- Spa Robe Set
- Tea Products
Press & Partnerships
Please reach out concierge@worldofbalneario.com for press inquiries
We love partnering with influencers and brands who share our passion for fragrance, spas and relaxation. If you’re interested in collaborating with Balneario, feel free to reach out to concierge@worldofbalneario.com and let’s talk!
Wholesale & Corporate Gifting
For wholesale or retail inquiries, please reach out to concierge@worldofbalneario.com
We would be happy to assist with your corporate or event gifting needs. For additional information, please reach out to concierge@worldofbalneario.com
For orders above 25 of the same fragrance, please reach out to concierge@worldofbalneario.com for more information on bulk pricing.
Product Damages & Issues
Balneario candles are individually hand-crafted and made from natural ingredients. Slight changes in color and small imperfections in the wax are normal and will not affect the performance of your candle.
- If you encounter defects, damage, or receive an incorrect item, please notify us within 7 days of receipt for resolution.
- For damaged products, photograph the product packaging and item, retain the shipping box, and contact us at concierge@worldofbalneario.com with your order number, a photo of the damaged product, and an explanation to initiate the replacement and claim process.
- Please review our Damages & Issues Policy for full details.